If we published something you think is wrong — about a draw, an odds figure, an operator, or our own conduct — we want to hear about it. The steps below go from the fastest route to the regulator-level escalation. You can start at any step.
- Write to the editor. The fastest route for factual corrections about content on AuPlayTrends is [email protected]. We reply within three business days, and when we're wrong we fix it on record with a dated note at the top of the affected page.
- Contact the operator. For disputes about prizes, draws or ticket purchases, the operator who sold the ticket is the correct party. We don't sell tickets and cannot resolve a claim we had no hand in.
- Escalate to the regulator. If a licensed operator has not resolved a dispute, you can raise a complaint with the regulator. They act on licensee misconduct and can order remedies we cannot.